Privacy Policy
Last updated: January 2025
1. Information We Collect
We collect personal information necessary to provide our telecommunications services, including your name, identification number (NRIC/Passport), contact details, address, and payment information as required by Malaysian law.
2. How We Use Your Information
Your personal data is used to activate and manage your mobile service, process payments, communicate service updates, comply with regulatory requirements, and prevent fraud. We do not sell your personal data to third parties.
3. Data Protection
We implement appropriate security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
4. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law. Upon termination of services, data is securely disposed of in accordance with our retention schedule.
5. Your Rights
Under the PDPA, you have the right to access, correct, and withdraw consent for the processing of your personal data. To exercise these rights, contact our Data Protection Officer at the details below.
6. Contact Us
For privacy-related inquiries, contact:
- Data Protection Officer
- Email: support@eastel.site
- Hotline: 011-70337777