Question 1

What is Eastel?

Accepted Answer

Eastel is an MVNO (Mobile Virtual Network Operator) operating on U Mobile's network. We provide competitive mobile plans to help Malaysians save on their bills while earning rewards through the Eastelpreneur ecosystem.

Question 2

Where is Eastel's HQ located?

Accepted Answer

Eastel HQ is located at Mercu Aspire, 3, Jalan Bangsar, KL Eco City, 59200 Kuala Lumpur.

Question 3

Is Eastel Shariah-compliant?

Accepted Answer

Yes, Eastel is committed to Shariah-compliant principles in its operations and services.

Question 4

How do I contact Eastel?

Accepted Answer

You can reach Eastel via Hotline: 011-70337777, WhatsApp: 011-75999733, or Email: support@eastel.site. Our operating hours are 8:00am - 8:00pm daily.

Question 5

Is Eastel available nationwide?

Accepted Answer

Yes, Eastel operates on U Mobile's nationwide 5G/4G network, covering all of Malaysia including West Malaysia, East Malaysia, and Labuan.

Question 6

How do I register and activate my Eastel SIM?

Accepted Answer

Download the Eastel App, select Register Now, and follow the e-KYC steps to activate your SIM.

Question 7

Can I keep my old number (MNP)?

Accepted Answer

Yes. You can select the MNP option during registration in the app. Make sure your old number is active with no outstanding balance.

Question 8

Where can I purchase an Eastel SIM card?

Accepted Answer

Eastel SIM cards can be purchased via walk-in at the Eastel Operation Office, Hotline at 011-70337777, WhatsApp at 011-61601220, or through the Eastel Mobile Application.

Question 9

How do I check my Eastel balance?

Accepted Answer

You can check your balance by dialling *220# or logging into the Eastel Mobile App.

Question 10

Does Eastel have a mobile app?

Accepted Answer

Yes. The Eastel app is available on Google Play Store, Apple App Store, and Huawei AppGallery.

Question 11

What plans does Eastel offer?

Accepted Answer

Eastel offers monthly plans (EZ15, EZ35, EZ50, EZ68, EZ98), one-time plans (EZDAY, EZWEEK, EZYEAR, EZ365D), and the EZPLUS booster add-on. Plans start from RM3/day to RM98/month.

Question 12

Does Eastel support international roaming?

Accepted Answer

Yes. Selected plans include free data roaming in Indonesia, Singapore, and Thailand. Plans EZ50, EZ68, and EZ98 include free international data roaming.

Question 13

What is the eCOMM Wallet?

Accepted Answer

The eCOMM Wallet is a digital rewards wallet within the Eastel ecosystem that can be used to purchase plans, top up, or redeemed as incentives and withdrawn to your bank account.

Question 14

Can I change my plan?

Accepted Answer

Yes, you can change your plan through the Eastel App. The new plan will take effect after your current plan expires.

Question 15

What is data carry forward?

Accepted Answer

Plans EZ35 and above include data carry forward, meaning unused high-speed internet data rolls over to the next month when you renew your plan.

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Question 31

How do I contact customer support?

Accepted Answer

You can reach our support team via Hotline at 011-70337777, WhatsApp at 011-75999733, or email at support@eastel.site. Operating hours: 8:00am - 8:00pm daily.

Question 32

How do I report a network issue?

Accepted Answer

Contact our support team via WhatsApp or hotline with your location details and issue description. We will escalate to U Mobile's technical team if needed.

Question 33

Is my personal data safe with Eastel?

Accepted Answer

Yes. Eastel follows strict data protection practices in compliance with Malaysia's Personal Data Protection Act (PDPA).

Question 34

What should I do if my SIM is lost or stolen?

Accepted Answer

Contact our support team immediately via hotline or WhatsApp to suspend your account and request a SIM replacement.

Question 35

How do I port my number to Eastel (MNP)?

Accepted Answer

Select the MNP option during registration in the Eastel App. Ensure your current number is active with no outstanding balance. The porting process typically takes 1-2 business days.

Frequently Asked Questions

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🚀Getting Started(5)

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